Products & fit

• Use & suitability: Our products are for household pet use in Australia. Choose items suited to your pet's size, age, and activity level.
• Sizing basics: Measurements on product pages are in cm . For collars/harnesses, measure your pet and allow a two-finger gap. If between sizes, choose the larger size.
• What's included: The product page lists everything in the box. Batteries or tools are included only if stated.
  

Materials, care & safety

• Materials & care: Care instructions appear on each product page or label. Follow them to maintain performance and longevity.
• Supervision: Always supervise your pet during initial use. Remove and replace items that become damaged or overly worn.
• Health disclaimer: Our products are not a substitute for veterinary advice or treatment.
  

Images & variations

• Photos are illustrative. Minor differences in color/finish can occur due to lighting, batches, or screen settings.
  

Ordering & payment

• Where we ship: Australia only.
• How to order: Add to cart → checkout → enter shipping details → pay.
• Payment: We accept major cards and popular digital wallets as shown at checkout.
• Currency & taxes: Prices are in AUD . Any applicable taxes are shown at checkout before you pay.
  

Shipping (at a glance)

• Processing: 1–2 business days (Mon–Fri).
• Delivery: typically 7–12 business days after dispatch .
• Cost: Free shipping on all Australian orders.
• Tracking: A tracking link is emailed when your order ships.
  See our Shipping Policy for full details.
  

Returns & cancellations (at a glance)

• Issues-only returns: Within 30 days if an order arrives damaged, defective, incorrect/missing , or is not received after carrier investigation.
• No change-of-mind returns.
• Cancellations: Allowed before processing begins (processing window: 1–2 business days, Mon–Fri).
• See our Returns & Refunds Policy and Cancellation Policy for the process.
  

Availability

• Stock status appears on product pages. If an item becomes unavailable after purchase, we'll email you with an updated ETA or a full refund .
  

Need help before you buy?

Email support@pawriotco.comwith your pet's measurements , the product name , and any questions.

Hours: Mon–Fri, 9:00–17:00 (NSW time)

Address: 85 William St, Darlinghurst NSW 2010, Australia