Frequently asked questions
QUESTIONS? ANSWERS!
1) Do you ship outside Australia?
1) Do you ship outside Australia?
No. We currently ship within Australia only.
2) How long will my order take to arrive?
2) How long will my order take to arrive?
Processing takes 1–2 business days (Mon–Fri). Delivery is typically 7–12 business days after dispatch. Rural/remote areas are usually toward the upper end.
3) Is shipping free?
3) Is shipping free?
Yes. Shipping is free on all Australian orders.
4) Will I get tracking?
4) Will I get tracking?
Yes. A tracking link is emailed when your order ships. Tracking events may take 24–48 hours to appear after dispatch.
5) Can I change my address after ordering?
5) Can I change my address after ordering?
Email support@pawriotco.comas soon as possible. Edits aren't guaranteed once an order enters processing or has been dispatched.
6) Can I cancel my order?
6) Can I cancel my order?
You can cancel before your order enters processing (processing window: 1–2 business days, Mon–Fri). After processing or dispatch, cancellation isn't possible.
7) Do you accept change-of-mind returns?
7) Do you accept change-of-mind returns?
No. We only replace/refund if something is wrong with the order (damaged, defective, incorrect/missing, or not received after carrier investigation).
8) My order arrived damaged/defective—what do I do?
8) My order arrived damaged/defective—what do I do?
Email support@pawriotco.comwithin 30 days of delivery with your order number, a short description, and clear photos of the product, packaging, and shipping label.
9) I received the wrong item or something is missing—what now?
9) I received the wrong item or something is missing—what now?
Contact support@pawriotco.comwithin 30 days. Include your order number and photos (if applicable). We'll arrange a replacement or refund.
10) I didn't receive my parcel—can you help?
10) I didn't receive my parcel—can you help?
Yes. If your order hasn't arrived by the latest estimate, email us. We'll check tracking and open a career investigation if needed.
11) Do you split shipments?
11) Do you split shipments?
Occasionally, items in the same order may ship separately at no extra cost. You'll receive tracking for each parcel if applicable.
12) What payment methods do you accept?
12) What payment methods do you accept?
Major cards and popular digital wallets as shown at checkout (eg, Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay).
13) Are prices in AUD? Will I see taxes?
13) Are prices in AUD? Will I see taxes?
Yes, prices are in AUD. Any applicable taxes are shown at checkout before you pay.
14) How long do refunds take?
14) How long do refunds take?
Once we process an approved refund, banks typically take 3–7 business days to post the credit.